. I would like to start a class action lawsuit. I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. The franchisers cram it into a week to avoid paying the designers MINIMUM WAGE for two weeks time. The new date arrived and I waited all morning for the installer. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. We are working to get them on the blacklist for the military. Paid thousands of dollars for a new master closet. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. Our approach is customised to suit your needs. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) I feel sorry for the poor woman who answers the phone. But later he said he needed some light in the room. Terms and Conditions. Closets by Design advertisements and pricing structures fully comply with the law. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. Today is Wed. Sept 9th and I have not heard from them AT ALL. When they started installing the doors, they realized that the latter were short. Specifically, plaintiffs claim that the company misleadingly offers 40%. We plan to move in next week. Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. To date, I have provided $3, 346 in payments. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. They are sending us collection notices etc for the unpaid balance even while we are disputing. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. Add me. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. CALL: (855) 295-0801. Jul 2015 - Present7 years 6 months. July 19 All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. All business will get complaints. Imagine your Home, Totally Organized! Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. Useful. When they came to install we realized that the depth was not what we asked for. Contact. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. The installers didnt arrive until 5:00 the next day. I worked for this company for close to a decade. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. Definitely dodged a bullet. Now you have designers that are not completely trained properly and the company tells them to WING IT! Well wouldnt you know it, there price are still the same today!! 2. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. I have to talk to the higher boss to at least talk to someone who is sensible. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. He did that but did not use electrical wire, he used scotch tape to tape the wires. I was a designer for closets by design. YEP ! Closets by Design, Inc. CBD Franchising, Inc. New to ClassAction.org? Did this cleaning lady clean your whole house? Read our Newswire Disclaimer. But I was wrong. Being it was only a 6 section walk in, no drawers, the price was $1200. There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The stage thing is my cabinet is empty. Closets By . When he did this, he broke that panel, of course it was the one that was hard to get. She is so friendly and personable. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. We have spoken to Lynda who obviously did not comprehend what I want for day one. We had an argument and she started talking over me with such an arrogant tone. The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. However, when they arrived noting was right. Considering the cost of this service I would expect a better thought out design. She sent a few angry text message when I didn't get back to her for a week. reviews. and removing trashleaving the caulking. We demo'd ourself. This post is a few years old, so I'm not sure. Can't believe I fell for this scam. About. They are supposed to be trained in two weeks time for closet design and financing. So I told her: "So you're a liar, right?" expected to be mailed out. Wondering if a report is missing? I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? Design Consultant (Former Employee) - Denver, CO - May 4, 2022. This was the WORST company to deal with bar none! Unfortunately, we fell for it! They charged a c/c without my authorization and they still owe me product. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. BUYER BEWARE! Are you kidding me? Closets By Design is the leading manufacturer of Home Organization products. Read more here: Camp Lejeune Lawsuit Claims. (Newbold et al v. Closets By Design, Inc. and CBD Franchising, Inc., Case No. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. When I tried to call my manager with questions, he was rude and wouldn't answer my questions. She said "they have the signed paper now so do whatever you can but we will not fix the problem". Required fields are marked *. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! Closets By Design | 3,996 followers on LinkedIn. Maximise storage. I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. We DO NOT remove reports. Closets By Design offers a no-obligation estimate, in your home. Closets by Design will help you design a closet. Reviews. These 2 units were to be done on the same day. DON'T DO IT! The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? settlement administrator or your attorney for any updates regarding And when I asked her: "How so? overview. Click here to get notifications about new complaints of Closets by Design. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! The email for customer service is not a . The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. that reports on class action lawsuits, class action settlements, The material is CHEAP! I had the worst experience of my life. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. Josephsantoli@aol.com. Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Jason, I saw your post. The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. The rep who came to our home to sell the product was GREAT. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. I am a single Mom and needed the promised income to survive. The installers came and that was even a bigger joke. They do not stand behind the products they sell. So much so that we are having a "mudroom" cabinet installed soon. I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! All because they locked in last years prices. Case Summary. Working Capital: $25,000 to $50,000. To date, I have provided $3, 346 in payments. Lesson Learned! Does AOL still exist? Consumers want to see how a business took care of business. If she was nicer and more patient, I may have. Closets by Design Financial Performance Representation Report. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. The owner Brian is about as crooked as you can get. BIG TIME LIAR! This post is only the beginning. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. Estimated amount consumers saved since 1997: $15,590,010,907. It is surely not worth throwing the money on crappy job. Size required? I constantly felt like I simply did not have the proper training to measure and design closets for clients. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. I got the closets installed, and I am very disappointed in how they carried out this task: Founded in 2003, Waterstone operates out of offices in Chicago and San Francisco . I want all of my cabinets installed on July 19 , like promised. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! Thanks, Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. A baby born via IVF is at risk of developing a deadly cancer after a fertility clinic wrongly transferred a genetically mutated embryo, according to a lawsuit filed Wednesday on behalf of the baby's parents. Royalty Fee: 6.8%. And the pieces that did come were cheap and chipped! So once again I have to wait for another panel to come in so the job can be finished. At this point I just want my deposit back. In short, please do not use this company as provides the worst customer service and improper installation. Commented: What was the cost of this closet? The bottom line? Would you do business with a company like this? POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. Depending on the material, size, and design, you can get customized closets at a cost of $1000. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. Heriberto, Miami. My advice - just DON'T do it! I thought it was the plumber who designed the doors." (16) $239 .56. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). So now we waitand wait Desired outcome: We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. Corner wardrobes. However, the installer never asked me for payment nor the information for the card I wanted to use. Clearly, she was not, and exactly the doors I did not want, arrived. When another week or so, two installers arrived with the correct measurements, but with no wall panels! This comment was posted by a verified customer. They sold me on something that did not work in my room and claimed it was my fault. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. I am very unhappy with my cabinets. Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. The Closets By Design Lawsuit is Annemarie Newbold v. Closets by Design, Inc., et al., Case No. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. The day before of the scheduled installation I called them since I had not received any call from them. I told him there was an overhead light in the room that the switch was by the door. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. Here is the last email from the manager: From start to finish ( and not finished yet) they have been a nightmare to deal with. And I responded: "No kidding! Plus, our hundreds of options and accessories mean you won't have . One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. A BIG MISTAKE. I hauled them away myself. I am on a campaign. Do your own due diligence! For more results perform a general search for "closets-by-design". He said the light wasnt working. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. Once they install and get their money, if it all falls apart, so be it. Follow us: INTERNET OFFER: 40+15% Off. Only 3 drawers on each piece: $1700. I was given an install date of 10/07/2022. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. They lie and the work is not worth it. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? The investment for this closet is about $150 per linear foot or $1,200 total. A deposit of $1, 673 was provided. Wait for it14 3/4". Their designer visited our house and came up with designs that we thought that we could live with. Claim it and get a lot of features. They are the biggest scam! There were so many other spots that we had missed hence we had to get a cleaner to clean the place. After he left, I looked out in my garage he left all the old parts, did not dispose of them. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. I was told it would be in the next day. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her.
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