marta mobility customer service

APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. The customer cannot depart earlier than 4:00 PM. Requests to suspend subscription service must be made at least thirty (30) days in advance. To request an alternative format, please call MARTA during normal business hours at. MARTA is diligently working to fill these positions as soon as possible and we have. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Mobility Operators are prohibited from administering medication. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customer zip code, which is the password to access the automated system. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA Customer Experience. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Get to Know MARTA. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Lost Item Inquiry Formfor lost items. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. 2424 Piedmont Road NE When does my Reduced Fare Breeze Card expire? All fare types must be loaded on a MARTA Mobility Breeze 4. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). This service is designed for customers who can use the fixed route system if an accessible route is available to them. The application has two (2) parts (A & B) and is the first phase of the process. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Learn more. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. You can also load stored value (cash) at the cost of $1 per trip. If you were issued a permanent card, your eligibility expires three years from the date of issue. Customer Service. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Wheelchairs are defined as three or more wheeled devices. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. 404-848-5826. 2. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Please tap your Breeze card within 30 days of purchase to activate reload value. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Atlanta, GA 30324-3330, Via Fax: If service is to be suspended, the reasons will be provided. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Operators are not permitted to handle service animals. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. The goal: make life simpler for all our employees. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA Police (Emergency) 404-848-4911. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA has the right not to issue a replacement card. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Customers must make all changes prior to the date of travel. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station MARTA Transit; MARTA Service; Facebook; Instagram; *Unlimited rides for consecutive days beginning first day of use. MARTA Police (Non-Emergency) 404-848-4900. MARTA's Fixed Route services include bus and rail transit services. Standard fare is $4. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. This includes following or stalking passengers or employees. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. You willstill have the optionof goingintovoicemail. At a Breeze Vending Machine in any MARTA rail station. The assigned Mobility bus is scheduled to arrive during this time. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Atlanta, Georgia 30324-3330. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Click hereto learn about MARTA's Travel Training Program. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Mobility Fares pageto learn more about paying for MARTA Mobility. Yes, you can register your Reduced Fare Breeze Card and load it online at 404-848-5389, or mobilitycertification@itsmarta.com, If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Also, only you are allowed to use your Reduced Fare Breeze Card. The CCR will make every effort to accommodate requested pick-up or drop-off times. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. 1. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Customers with schedules that require frequent changes are not eligible for subscription service. Atlanta, GA 30303, MARTA Headquarters Building Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Should an application be denied, the applicant has the right to appeal. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. If a card has been confiscated due to usage by any unauthorized property. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Disruptive, harassing, or threatening behavior is prohibited. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. We don't offer Reduced Fare versions of any of our pass programs. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title 404-848-5000 . MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Reduced Fare Office OR (Forsyth Street Side) MARTA Mobility is a shared ride, advance reservation mode of public transit. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Mobility Fares. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Day and time of experience 404-848-5826. The application allows for the following online: Employees can view and update personal information, submit . Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Service cannot be provided earlier, later or on days when regular MARTA service is not available. Customer Service. Mobility Operators do not provide services that exceed door-to-door assistance. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. EXAMPLE: Customer prioritizes the Pick-Up Time. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobility. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Police (Emergency) 404-848-4911. Is a shared ride, advanced reservation mode of public transportation. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. MARTA Mobility. MARTA Customer Experience. Please make sure all personal items are safely secured and out of the way of other customers. 3. MARTA Mobility. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. MARTA Mobility Operators are expected to obey the same rules as our customers. 6. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Visit our Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. to request that an application be mailed or emailed to you. TDD or FIRS: 1-800-877-8339 Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Bus times vary by individual route, so be sure to check the schedule for your specific route. It's part of making MARTA a transit system everyone can use. About MARTA. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. that the online Mobility application is currently unavailable. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Partnership Program. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. VI Complaint Resolution Procedure and Form. How do I use my Reduced Fare Breeze Card? Solicitation or selling goods or services without the express permission is prohibited. The fax number for Mobility Eligibility is 404-848-6900. The operator will not carry packages through the door. MARTA Customer Experience. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. 404-848-5826. Customers are allowed to bring bikes on buses that are equipped with a bike rack. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. . If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. The application allows for the following online: Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA attained the Silver level of recognition for its sustainability efforts. Wheelchair brakes must always be locked while on the lift. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Claim your pass with the appropriate voucher links above. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Train Hours. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . University Program. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Please complete the It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Individuals may forward the completed application in the following ways: Via Mail: Customers can confirm and cancel future trips through the automated system and the MARTA website. Rail stations have both elevators and escalators. 2424 Piedmont Road, NE Riders' Advisory Council; MARTA HOPE Program; . MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . This category is not required once a transit system is 100% accessible. 5. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. 30 Alabama Street, SW MARTA Mobility. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Police (Emergency) 404-848-4911. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. 404-848-5000 . MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift.

Coweta County Jail Inmates P2c, Articles M