stubhub refund policy change

European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. If you want your refunds, go through your credit card companies or banks. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. This is the most crooked company I've ever dealt with. At NO stage did they advertise this game as a TBA or TBC date and time. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. THE ATTORNEY GENERAL SAYS ANYONE AFFE. They could not refund me nor give me the seats I wanted. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. >> PRETTY UNFAIR. This all happened within an hour after the person bought them. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! The buyer gets refunded fine, but why I am being charged their refund? F**ked up situation. Contacted the event, and they said the wristband was already registered to someone else. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". I checked by calling Ticketmaster. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. We lost the concert for that. Announcements have been made but, a plan of action has not been put into play quite yet. These cookies track visitors across websites and collect information to provide customized ads. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. After the switch, you will enter the email address you use to access the community in order to reset your password. Bought tickets, they had an issue with the address during shipping and returned my tickets. No Refund Policy? This is an essential cookie for the website live chat box to function properly. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. There were several other people at the event that had the same problem. These tickets were not purchased with a coupon. while we were at work. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. I just bought a parking pass for an event. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I WANT MY MONEY BACK!!!! Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. StubHub has the final decision on whether or not you will receive a refund. The festival would issue them a new wristband and cancel the "lost" one. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. You can request a refund from StubHub by email. Do not buy tix here! Hi, @Fatsuma! StubHub has already been targeted by a $5 million lawsuit over the change. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Who should shoulder those cancellation costs? I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. I purchased a ticket in February for a concert for over $800. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. I will be filing a formal complaint and will NEVER use stubhub again. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I don't know how your company seems to think that 120% is of equal value or better. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. DON'T BUY ON THEIR PLATFORM!!! So is Amazon, but they can cancel orders and issue refunds. What are you going to do to help your customers? I went to use the credit on my account, and nothing showed up. Other sellers may take a case-by-case policy. if you have any questions please feel free to contact me. What if I never got either? Following backlash from customers, the ticketing company responded in a statement this week. I WILL NEVER USE STUB HUB EVER AGAIN. We wasted our night , took off of work and lost our ticket money. Stub Hub stole from me. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . They sold me 2 non-existing tickets and even admitted it by email. If you sell on Stubhub they will waive the sellers fee. These returns could mean so much to so many people, myself included, as to a difference as food or rent. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. what should I do? Now I'm done with them. Wrong seats. Money down the drain. Bought tickets for James Taylor and Bonnie Raitt. You can get a refund from StubHub by calling their customer service line. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Include the reason for the refund and any supporting documentation. Analytical cookies are used to understand how visitors interact with the website. This is so wrong in so many ways yet I don't have a leg to stand on. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. a cash refund, but that cash refunds remained the default. LIARS!!! DO NOT let Stub Hub take advantage of you! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. "I finally got a supervisor on the line and he said 'No. Under normal circumstances, these processes are manageable. If you call Stubhub they insult you and treat you like crap. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Part of my frustration is money lost but it's also abt the integrity of the company. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. The tickets are wrong ones worth $148 each!! "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. It is taking Stubhub about 120 days to process refunds. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I don't have "proof" because stub hub transferred these tickets and took my access away from them.

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