Job Title. How to spot a fake, fraudulent or scam website. How do I edit my listing? The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Pay by credit . You had also spent quite some time sending emails and making phone calls back and forth with the company. Cons: Viagogo Reviews. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? viagogo Pay & benefits reviews Review this company. Click the more button to email us. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Copyright viagogo Entertainment Inc 2023. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Selling a type of mobile ticket and transferring it to the buyer. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Only some of my tickets have sold. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? You are viewing the PayPal Community Archives. 25 April 2018. 2.8 Notification. . 2.6 Making an Offer. How do you find a good accountant? In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 2.9 a) Exception to Sellers Obligation to Confirm. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. What ticket resellers must do Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. 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These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. As shares tumble and costs soar Will the fast food giants ever deliver for investors? 2.11 Ticket Fulfillment. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Sellers should use our automated online confirmation process. 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Does Viagogo pay their employees well? When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Affiliate links: If you take out a product This is Money may earn a commission. I entered the incorrect email when registering, how do I change it? The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo just like many other ticket sellers are modern professional con artists. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Before taking this step we advise that you take a look at our advice on writing a letter before action. In future, if you have issues confirming or fulfilling . Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. 2.2 Registration. We are no longer accepting comments on this article. This content may be old or outdated. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. To post a ticket for sale on viagogo You must first register with the Site. Limited access. TicketNetwork. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Such notice shall be deemed given one business day after the email is sent. Crucially in your case, this means. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. This does not affect our editorial independence. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. I had a flight delay, can I get compensation? Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. You will need a username and password to access the Site and use the Services. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. 6.10 Notices. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. For example, if you bought tickets for the front row and ended up sitting near the back. We do not allow any commercial relationship to affect our editorial independence. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Report. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. That helps us fund This Is Money, and keep it free to use. 6.4 Release. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. If you click on them we may earn a small commission. This fee will be deducted from your payment. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Selling Mobile transfer tickets you bought on viagogo? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency).
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