We may investigate complaints and violations of our policies. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. To be a member of this Site, You must agree to accept the terms in this Agreement. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Sellers should use our automated online confirmation process. Viagogo40.5StubHub - SportBusiness Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. To share your thoughts or ask a question, visit the CHOICE Community forum. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Read Customer Service Reviews of www.viagogo.nl - Trustpilot When listing seated tickets, all tickets in the same listing must be consecutive seats. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. 5.3 Disclosure of Information. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Anti-ticket-touting campaigners the FanFair Alliance . You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Viagogo pays search engines like Google to appear at the top of search results for major events. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You may only use the Services if You can legally enter into and form binding contracts. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. Getting a refund - Home Affairs Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. If you need to buy second-hand, know the risks. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. What is the viagogo complaint handling process? In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Viagogo to pay $7 million for misleading consumers | ACCC Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. 1.2 Ticketing Exchange. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. 5.2 Violations, Termination and Suspension. 5.4 Making Adjustments. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Ultimately there are two questions to be answered . They may do that if you make a fraudulent claim. . Invalid tickets are defined as anything where buyers are refused entry. Contact @viagogo over social media Set up a Twitter account. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. I understand the answer but I dont like it. 2.13 Ticket Information. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 2.11 Ticket Fulfillment. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. We often link to other websites, but we can't be responsible for their content. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Hello has anyone had a successful outcome from viagogo through paypal. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. At no time do We provide the Buyer's payment information to the Seller. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. 2.15 Claims under the viagogo Guarantee. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. CHOICE supports the First Nations people's Uluru Statement from the Heart. The official website will usually direct you to the authorised ticket seller. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. viagogo - Buy & Sell Concert, Sport & Theater Tickets How to get a refund from Viagogo - Quora Read more: viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Why use viagogo? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). 2.7 Payment Authorization. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Third, watch out for drip pricing. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. (The final Australian dollar price for our two tickets was $445.). 2.4 Listing. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). you did not use your RRV for any travel(regardless of the reason). Dont think you would be the lucky one. This charge is in addition to the amount originally paid for the tickets. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. They often process refunds if requested. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising They can't be trusted. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. ASK FOR A REFUND FROM THE RESELLER. Infogram. The. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. 6.8 All Sales are Final. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. What should I do after I purchased tickets from Viagogo? Form 1424 - Refund request. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Ticket listings are a representation of actual seat location. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. ACCC takes action against ticket reseller Viagogo - news "Viagogo is committed to providing an important service to consumers that use our platform," he said. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. I bought 2 blackpink ticket a month before the concert for 550eur per person. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. 1.4 Modification. Viagogo must sell StubHub's non-US business - BBC News Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. You will pay NT$9225. 2.2 Registration. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. To post a ticket for sale on viagogo You must first register with the Site. This is so we can promote the sale of tickets and items that You list for sale. In August 2017, the ACCC announced it was taking Viagogo to court. If you dont know the location of the office processing your application, send the completed form to your. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done.
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