Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. A fully charged battery will have between 36 and 42 volts. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. I've had it for a full month now but never knew how to. Take off the console and pull out the battery, checking all the connections. You can get it started again if you press the button so it's probably not a power issue. Kick stand wobbly. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Reattach the console/head unit by sliding it back into place. This may be caused by several factors, but luckily there are solutions to all of them. Take care of your ride so it can take care of you. Make sure all connections are secure and there arent any exposed wires or noticeable burns. But when I press the throttle, nothing happens. 0000001444 00000 n This is the best method to factory reset GOTRAX GXL V2. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Include an image for extra impact. Hold down the power button for 10 seconds. This is an internal issue and the bike should be sent back for repair. *You may need to perform a recalibration up to three times to fix your issue. Make sure the petals are level with each other and on a flat surface. Therealjondotcom 3 yr. ago. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Only tools required are the 4mm Allen wrench and a set of pliers. 0000256654 00000 n 0000005863 00000 n Now i have error code 30! IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If you have done these things, but are still having trouble, please contact customer service. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. GOTRAX - F5 Electric Bike. Kid really loved the speedometer and the cruise control feature! The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If your charger does not turn green when you plug it in, your problem may lie in your charger. As you can see here I was able to do it with my fingers. Beeping can also indicate uneven pressure on the hoverboard sensors. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 0000002873 00000 n . $799.00. Post adapter arcing when plugged in. 0000003486 00000 n Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Press question mark to learn the rest of the keyboard shortcuts. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Gotrax is known for adapting its electric vehicles to the needs of consumers. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. 0000047449 00000 n Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. I was super encouraged as the handle bar looks a little different from the original version I received, better. 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It's a 36V 6 Ah battery that offers higher performance. Problem is from inside the tire assembly. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Then plug your charger cable into both ends and leave it overnight. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . 0000002987 00000 n 0000009925 00000 n k 3TXK c"b0] 3:P $% 0000002509 00000 n All I've done is adjust the brake pads to prevent rubbing. The motor would sometimes "sputter" (not engage) when you push down the throttle. So far so good for me. These models of e-bike only feature an LED Display. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Take care of your ride so it can take care of you. Of course, you could also have an issue with your battery. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Brand new battery not holding charge. I am on the hook to pay for shipping to send back their poorly made products. On that same hill last week I got about 16 top speed. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Expect More. But some parents may balk at spending more than $100 on an electric scooter. How do you check the odometer on the GXL V2? 0000000016 00000 n If your Gotrax hoverboard will not turn back on you are experiencing an issue. Scooter is in the dumpster. Contact an authorized service center for more information about replacements. I had my second issue within 17 business days of receiving the scooter. I finally received the replacement parts. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Down a hill I got up to 19 mph on the speedometer. Step 6 Install the battery pack. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Set the line out of the way once disconnected. Contact: kevin@ocproscooters.com or text: 714-420-1311. If this does not work, replace the console. Its possible the quality slipped with the V2, but they are basically the same scooter. If your Gotrax hoverboard will not turn back on you are experiencing an issue. GoTrax - GMAX Electric Scooter. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Install the locking hook and the two screws into the head unit. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. This scooter is giving a E3 Error code and the manual simply states to replace the console. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Range: 4 miles (est) Max. Visit our Battery Pack Load Testing Guide. In all cases the company has been slow to respond. Entice customers to sign up for your mailing list with discounts or exclusive offers. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. The motor does make some noise when first accelerating but goes away. Will this problem come back? The GMAX is one of our most powerful electric scooters to date. Once you ensure the position is correct, gently slide the pack into the tiller. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. When you plug your charger into the wall, the indicator light will turn green. Front tire making a very loud noise. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). These are as follows. If you experience problems with any of these models of e-bike file a claim below. We appreciate you customer service and willingness to do the right thing! The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. It is possible to check the voltage of your battery using a voltmeter. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Codes often have simple solutions and we are here to assist. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. All electric scooter have a fuse or a circuit breaker. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Tighten the screws firmly. Check Out Our Guide! I had my second issue within 17 business days of receiving the scooter. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. You may want to check your fuse box to see if any fuses are blown. If you find any damage, replace it immediately. It will display all specifications more visibly. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Home. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. For example, only standing with one foot on your hoverboard can cause some models to beep. Can't get the scooter to start. Looking For The Best Lock For An Electric Scooter? No. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. When the battery is fully charged it will change from red to green. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream I also have a V1 and no issues. We'll go through each electric scooter and the error codes that occur. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. We check over 250 million products every day for the best prices. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Do you think most of the lower-priced scooters are having these problems? Thank you GoTRAX for fixing my 7 year olds birthday gift! Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. I will come back and edit the post if I experience anything that you've listed. This is a few specific actions that act as a reset for your board and can fix many common issues.
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