Popular Christmas FAQ Footasylum. Here are 8 tips for writing great reviews. We are so glad to hear you are happy with the service. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Shocking service avoid disappointment. Wow! As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Footasylum has collected 369 reviews with an average score of 1.86. . Ordered almost 400 worth of clothes for my son on the 12th of December! Unable to get in touch with anyone from customer service to resolve issue. For full terms and conditions see here. Gain access to Footasylum UNLCKD through your main Footasylum account. Been trying via live chat, what's app and calling HQ. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. 4. Easy! Useless. All in all, satisfied with my purchase and dealings with this shop. Delivery Methods. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Please refresh the page and try again. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. The lady at the till was no better. Your browser does not support embedded videos. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Order placed Sunday afternoon and delivered Monday afternoon. They were dispatched quickly and delivered within a few days to Northern Ireland. Get Code. My son lost out on his Christmas presents as a result. Ordered and paid on 10th December my daughter's Xmas present. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Delivery to Australia was super cheap and very very fast! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. This is the last thing I buy from footasylum from here on. Claim your profile to access Trustpilots free business tools and connect with customers. 124.99. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Suggested companies are based on peoples browsing tendencies. We are so glad to hear you are happy with the service. 10/10 will not be using footasylum again. We also ensure all reviews are published without moderation. Unable to get in touch with anyone from customer service to resolve issue. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. One star as there is no 0 stars. I will always order with footasylum I am very happy with the service and products. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Ordered coats for 2 of my sons in the sale. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. - Rebecca Jones, posted 1 year ago A refund can take up to 10 working days to show in your account. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. I ordered an item with Christmas delivery on 20th December and received an email confirmation. How are you today? Will not use again. These featured collections are typically the most popular and best-selling products on the Footasylum website. A simple full refund is all I wanted from the first time I was messed around!! Tommy Jeans. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. A pop-up box will appear revealing the code. Ordered it on Monday and it was delivered on Tuesday. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Leave this blank if you'd like to publish your review anonymously. 3. You will be contacted by email to verify your review. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Also it was delivered to Republic of Ireland avoiding customs charges. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Extremely moody.I've never seen such self absorbed people. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Sign up to the newsletter to get style updates, exclusive info on sale events and more. 2023 Trustpilot A/S. Looks like they have found the nearest spare tatty box to send them out in. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Totally shocking service in regards to a faulty item that they . Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. It's great to hear you are happy with the coat and that the delivery was so quick. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. They also offer a WhatsApp device but it doesnt work. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Ends: Mon 6 Mar 2023. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. The kind your customers really want. Easy! We spoke to Footasylum's senior leaders . very helpful as Liverpool didnt answer the phone. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Got them cheaper than any other website. Check out what 59,340 people have written so far, and share your own experience. Also it was delivered to Republic of Ireland avoiding customs charges. Next time it will be JD SPORTS for my next purchase. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. * One or more of these files was not uploaded due to an invalid file type. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Footasylum doesn't deliver on Bank Holidays. No greeting, no please, no thank you. Email and text communication was prompt and efficient. For more information on the cookies that our site uses click here. Hey Getta,Thanks for leaving us a great review. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Ordered it on Monday and it was delivered on Tuesday. Wow! No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. If this was my store, they would all be sacked. Email and text communication was prompt and efficient. This arrived within only two working days and all items were delivered intact and all there. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. All items must be returned in their original boxes and packaging. Footasylum. OG Stack Longline Puffer Jacket. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Anyone can write a Trustpilot review. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Thank you so much. Useless. Perfect from start to finish. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Thanks. Ordered Nike trainers. No greeting, no please, no thank you. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. One star as there is no 0 stars. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. To contact the Footasylum customer service team, start a live chat on the website. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Great sale and super quick on delivery. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Ordered standard delivery, was dispatched the next day & arrived the day after. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Was told that neither was possible because I didnt return them in the original shoe box! Still over 300 down! They have scribbled size 7 on it. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. She got the problem sorted in minutes. Difficult, posted 2 weeks ago It goes against our guidelines to offer incentives for reviews. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! We hope to see you again very soon. Ordered standard delivery, was dispatched the next day & arrived the day after. Restrictions apply. Great to hear that the parcel arrived so quickly. In just a few steps, we'll have it sorted. - Anonymous. Shoved the card machine into our face. I would definitely recommend and will be a returning customer. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. I would avoid at all costs. They were dispatched quickly and delivered within a few days to Northern Ireland. Then I started a new chat and got Sophie who was absolutely lovely. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. High performance sneakers, trending streetwear and exclusive product weve got you. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Alpyrex. Treated myself to some new trainers and jogging bottoms in the sale! Did have returns but again no problems, straight forward and quick refund. Reply from Footasylum Jul 14, 2021 Hey! AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. . Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Only response was we would receive a call within 8 hours - that was two days ago! Treated myself to some new trainers and jogging bottoms in the sale! Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Companies can ask for reviews via automatic invitations. First and last time I will use this company. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. First and last time I will use this company. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Manners cost nothing. This arrived within only two working days and all items were delivered intact and all there. - Anonymous, posted 4 months ago Find out how we combat fake reviews. Over 90 off RRP. Never again. Ordered some trainers at 10.30pm amd paid for next day delivery. - Callum Phelps, posted 11 months ago Totally amazing service cannot fault. Rock Woven Outdoor Pant. Treated myself to some new trainers and jogging bottoms in the sale! I would avoid at all costs. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Once Footasylum has received and inspected your order, a refund will be issued. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Companies can ask for reviews via automatic invitations. Was told that neither was possible because I didnt return them in the original shoe box! Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. - Fred, posted 2 months ago I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Thanks,Rebekah. Ordered it on Monday and it was delivered on Tuesday. That is great news about the fast delivery.We hope to see you again very soon. - KM, posted 1 year ago Ordered Nike trainers. Help future customers by talking about customer service, price, delivery, returns & refunds. I have sent them back the undamaged trainers in a damaged box as I received them. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. Within 5 Days. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Been trying via live chat, what's app and calling HQ. I was taught to value customers, no matter what job I was in. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Was looking everywhere but at her customers. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Suggested companies are based on peoples browsing tendencies. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Code Expires. Check out what 59,467 people have written so far, and share your own experience. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Do you agree with Footasylum's 4-star rating? Hey Karl!Thanks for taking the time to leave us a review. 28 Feb. Up to 60% off at Footasylum during the half term sale. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Happy from start to finish! Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Bought a pair of Boss trainers at the end of November 2022. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. 2023 Trustpilot A/S. Thanks,Rebekah. For all international returns outside of the UK, please visit our dedicated international returns page. Email and text communication was prompt and efficient. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Find out how we combat fake reviews. 3 ratings with the average rating of 4 out of 5 stars. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. And would recommend to all my friends amd family. Up to 60% off at Footasylum on selected women's t-shirts. Average Delivery Time. Hey Karl!Thanks for taking the time to leave us a review. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources.
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