The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. We previously sent these notifications only through email and SMS. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Answer. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Sometimes your organization wants to know your location before allowing you to access certain resources. After that, starting Company Portal application again, Authenticator started to work as expected. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Q: My one-time passcodes are not working. My phone have been stolen, I had work account logged in there. What are the steps? You need to accept the notice of this data collection when you use the app for the first time. Q: How are my passwords protected by the Authenticator app? I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. My phone have been stolen, I had work account logged in there. Dec 14 2021 Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Based on my knowledge, if you want to older version APP, you could download apk file and install it. This article answers common questions about the Microsoft Authenticator app. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. This is causing issues when users need to re set up the account in the Authenticator app. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Microsoft Account unfortunately has been removed from Google play store. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. When you purchase through our links we may earn a commission. Follow the iOS prompts to grant that permission. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. This way you can reenable push notifications. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. How do I set up my accounts in Authenticator again? Shop your favorite products and well find the best deal with a single click. Can I continue authenticating using the app? Please let me know if you need any further assistance. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. What is SSH Agent Forwarding and How Do You Use It? This timer is the countdown to the verification code changing to the next code. Also it might show options to use another email address or phone number. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. 05:53 AM After I enter that information and return to the mail app, I get an error. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Choose the account you want to sign in with. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Location. Run at startup. Some information from your storage is collected to diagnose the issue. It shows 8 digit one time passwords. If your work or school uses Azure AD accounts, they are able to turn off this feature. Then sign on with recovery account to do the restore. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Much thanks mate! There is no alternate method since Phone/Text are disabled. The specific permissions you see will depend on the type of phone you have. It is grey out on the app so I cant get my code that I need. You can try to resolve your network connections through your phone settings. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Next, you need to open the app and sign in with your Microsoft account. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. 01:13 PM What Is a PEM File and How Do You Use It? View network connections. Q: Why does the app request so many permissions? A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. 1. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Oct 06 2018 Q: Do I need to be connected to the Internet or my network to get and use the verification codes? I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Please ensure push notifications are enabled in Settings and your network connection is stable.. I guess i've never noticed this as the notifications have just stopped working recently. Most accounts provide backup codes you can use if youve lost or damaged your phone. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Q: What if my employee or student has multiple work or school accounts? I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Finally, add the account again and turn authenticator backup back on again. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. You want importance sent to "URGENT: Make sound and pop on screen". https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. This will remove passwords and other autofill data from the device. A: The Authenticator app collects your GPS information to determine what country you are located in. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. What is the version of Microsoft Authenticator APP? You may also refer this article for more information: How to use the Microsoft . The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. On iOS, Microsoft recommends allowing the app to access location always. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. If you have already registered, you'll be prompted for two-factor verification. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Can you get notifications from other apps? No notifications on Android 5.0.2. Q: Why is my account tile gray and inactive? However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Do you try to delete accounts on Microsoft The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Therefore, having the phone and approving the request meets the criteria for the second step of verification. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. May 31, 2022 . Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Make sure the device is registered. - edited The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. The app notification issue appear on iOS and Android? On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. The accounts that were backed up from your old phone will be transferred to your new phone. This minimaldata is needed to keep the app updated and secure. When you add a Microsoft account, the app requires network/internet connection. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. For your work or school account, your organization decides whether or not to allow one-click notifications. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Then, tap Settings and turn on the toggle for Enable push notifications. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Q: What ifAutofillis not available for me in Settings? Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Just clicking on it will cause a notification permission request to pop up which you can grant. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. introducing new interoperability features, Do Not Sell or Share My Personal Information. The app requires your consent to use biometric or facial recognition instead of entering the PIN. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Two-step verification requires proving two things--a thing you know, and a thing you have. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Of course they are. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To switch your personal account over to notifications, you'll have to re-register your device with the account. Microsoft is also providing Outlook with a similar service. Where do I change priority to higher so that I receive the notification. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. For steps to enable hardware encryption, see Encrypt your Android device. iPhones also require that you have an iCloud account. It was in the way more than I used it so I turned it off. Q: I got a new device or restored my device from a backup. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. This type of notification is often used by banks and other financial institutions in order to protect their customers information. Sharing best practices for building any app with .NET. If you have feedback for TechNet Subscriber Support, contact A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Maybe it was turning off wifi. You still use your password to access credentials to share with another organization. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. They also can contain device data such as device name and operating system version. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Both features have been available on Apple products for years. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. If you want to completely uninstall the app, you need to first unregister the app in the app settings. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Thank you for writing to Microsoft Community Forums. A: This is a known issue on iOS 13+. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. You canalso remove youraccount and attempt the sign in again. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Q: Are Apple Watch or Android wearable devices supported for Authenticator? Then sign on with recovery account to do the restore. A: No. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. I had to go into the advanced set up to be able to change it back. Q: Do notifications work for non-Microsoft accounts? @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login.
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