Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. It's the result of a monopoly. Why is this company even allowed to operate?????? (This can normally be obtained from the transport companys website). Would I ever get the tickets! We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ticketek wastes YOUR TIME like it doesn't matter. They stole my money too. Buy guaranteed tickets for sold out events at a fair price. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Where You have not been physically examined by aDoctor prior to the date of the Booking. (Receipt required for Doctors note refund up to 50 or equivalent). Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets is cancelled, postponed or cannot be fulfilled by the. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Worst website and app I have ever used!!! Sell tickets directly from your Ticketek Account. Released a technology that is fully flawed just like the rest of the governing bodies around the world. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. What can I do if my tickets are lost, damaged or stolen? Stick to Ticketmaster. Where You are the business owner or registered Director, or a member of Your family is. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Budjerah: 6:00 6:30pm Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Send them an inquiry many times and they are not answering! Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. A copy of the travel warning from the Government Agency. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Poor service really. A police report confirming details of the theft. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . What happens to my money when I buy a ticket? In event of a Refund Application the English language version shall be the basis of settlement. How will I receive my tickets? Ticketek takes the issue of scalping seriously. (Receipt required for Doctors note refund up to $100 or equivalent). Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Might be worth looking into? Its a disgrace. Adverse weather with no Government Agency warnings not to travel. A police report or crime number to confirm the theft(Self-declaration not accepted). ?DO NOT BUY TICKETS FROM TICKETEK! means a requirement to move address imposed on. 2023 ProductReview.com.au Pty. and subject to change at any time. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. What to do?? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Years ago I did a few days temping at Tiketek. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. We/Us/Our We are the Booking agent with whom You made the Booking. Why even have the option of refundable tickets for an extra charge if I cant refund them? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Make a report to ACCC. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I have contacted your Customer Service team but have not received a response. So sorry. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. What is the Ticketek Marketplace Terms and Conditions for? For many, international travel is back on the cards. Travel insurance and COVID-19: what you need to know. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Requesting a Refund. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! The following words or phrases have the meaning shown below wherever they appear in bold in this document. Fire A report from the fire service and/or police. Where documents can be replaced in advance of theBookingor on the day. Why is your site permanently unavailable. The phone message also contradicts itself. Where you cannot provide evidence that the person affected is within the. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Safe, Fast and Verified I recognise the terms of service were available, but nobody reads those. We may consider other Emergency Circumstances at our discretion. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I want an refund, yet there is no way I can get it. Any translation of this document from English is for assistance and information only. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Any vehicle You plan to use during the Booking. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Fire A report from the fire service and/or police. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. etc.WHERE IS THE ACCOUNTABILITY? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. An incident number or report from the Police or relevant traffic authority. How totally useless. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I got tickets to a concert from ticketek that got cancelled of covid. Any temporary relocation for work must be for a period of at least 3 months. is cancelled or postponed by the provider. A copy of the notice of failure or disruption of the public transport. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Privacy (data erasure request) Anyone can write a Trustpilot review. Then I looked on Trustpilot at their reviews and really started to worry! You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Any vehicleYouplan to use during theBooking. Abusive partner? Where a Ticket is offered for sale, sold or Proof that the passport has been reported to and cancelled by your Government Agency. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Still waiting for my refund 6 months. Don't EVER buy for a friend, NIGHTMARE. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. She made time to help & sort out the transfer of tickets to this area. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. A copy of a notice from the examination body, school, college, or university confirming the change of date. To read more about Covid-19 please visit our dedicated page here. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. But the thing is, they didn't. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I was certainly given the runaround by others who I had dealt with. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. means the unforeseen change of the date of an examination that. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Why are there multiple listings for the same event at different prices? All Theatres and productions and sporting events should seek alternative partners. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Attend participate in, take part in, use, or be present at. I would and do prefer not to use their services. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Download the Ticketek App & add your ticket to your wallet now. You can do anything you want if you're the only game in town. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Youmade an unsuccessful request for annual leave for the date of theBooking. The best person in the world. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I tried calling, emailing before the show, had I had a response we would have made the show. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. The customer service was super helpful and I got the ticket value back and it sold super quickly. Like. More Info. Are there any age restrictions enforced on my event? Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. , please contact the Customer Service team directly for further advice about your Refund. We use dedicated people and clever technology to safeguard our platform. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Immediate household persons living together at the same permanent address. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. This is not an insurance policy. Ticketek Australia you're a pathetic poor excuse for a company. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. How did this happen? Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Why should I buy from Ticketek Marketplace? Sell tickets directly from your Ticketek Account. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. means an unforeseen circumstance completely outside. Once got a response to an email because I didnt purchase the ticket wont gi. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Just upload its fucking DEATH CERTIFICATE. Doors Open: 5:00pm You may also wish to resell your tickets if you cannot use them. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Immediate household persons living together at the same permanent address. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I find the app difficult to navigate. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Can I use a Ticketek gift card or voucher? A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. A copy of a notice from the examination body, school, college, university confirming the change of date. Please also read the General Conditions of Refund. confirmation or our website for contact details. means an unforeseen circumstance completely outside. So thanks very much! The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. ProductReview.com.au has affiliate partnerships. Times are approx. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I An incident number or report from the Police or relevant traffic authority. It's about $1500 and I have no idea what to do next. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Youmade an unsuccessful request for annual leave for the date of theBooking. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Press question mark to learn the rest of the keyboard shortcuts. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Breakdown A copy of the call out note froma nationalbreakdown recovery service. Website doesn't work. Are Refundable tickets available through Ticketek Marketplace? 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Create an account to follow your favorite communities and start taking part in conversations. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. No reply emails or any form of communication. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. I have now been trying for a refund for 6 months. Refunds & Exchanges Follow New articles New articles and comments. I got tickets to a concert from ticketek that got cancelled of covid. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! IfYoudid not make reasonable alternative arrangements to Attend theBooking. If they mean no-shows, then so be it. I reported the scam to my credit card provider! I have been linked to your site from Ticketek.co.nz. Travelling can be a huge expense, which is why its normal to try to score savings when you can.
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