", Marty Deghetto will retire from TTEC on November 2, 2020. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. Yes, it is possible. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 6 Reasons to consider nearshoring now GET THE GUIDE. 0000006957 00000 n Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We combine leading technology partnerships The power of big with the agility of small. About Us. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream 0000116041 00000 n Empower your employees with the right training and tools to deliver amazing customer experiences. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000040915 00000 n Learn why we use cookies and how to manage your settings. r\a W+ 0000007838 00000 n This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. 0000005364 00000 n Design your CX to eliminate pain points and reduce churn. They frustrate consumers and can hurt your brand. mYBTn2[dhVar!#[i:2^/uszZT>lEd. optimize CX. 0000042702 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . 0000044527 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 0000017350 00000 n 3 years or more of data analysis experience or equivalent experience. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. What if we told you that you could deliver personalized customer experiences across every channel at scale? "I am thrilled to welcome Shelly to the TTEC family. Our services help you design, build, and operate exceptional customer and employee experiences. 0000054542 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000006368 00000 n 0000022600 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000008011 00000 n Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Reduce cost and improve CX with recommendations from your front-line employees. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000125245 00000 n Exceptional customer experiences start here. It operates through two segments: TTEC Digital and TTEC Engage. 0000009072 00000 n Our industry specific CX solutions can help. Subscribe to our free digital CX publication, the Customer Strategist. One that tells you what is happening in the present. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. from 8 AM - 9 PM ET. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. base with new products and services 4. We combine leading technology partnerships and the CX expertise to enable your success. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000009833 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . Get the agile tools to transform your total experienceone stage at a time. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. 0000007921 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000017388 00000 n Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Omnichannel technology that delivers personal CX at scale. F|66Hxw ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. 0000008629 00000 n AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best Get better at textingthem. 0000031578 00000 n 0000006176 00000 n 0000050107 00000 n Financial highlights for the two segments are provided below. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Improve your business performance in any economic environment with our rightshoring and automation approach. 835 0 obj <> endobj xref 835 69 0000000016 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). )~&njp~~? Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. Omnichannel technology that delivers personal CX at scale. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. 0000006062 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000008248 00000 n ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO Learn why we use cookies and how to manage your settings. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Contribute ideas and improvements for software products . TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Subscribe to TTEC's eNewsletter, Dialogue . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Engage. We help you design, build, operate, and. Privacy Policy. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000194335 00000 n TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. 0000005949 00000 n It also provides tolling and transportation. 0000074155 00000 n Reduce cost and improve CX with recommendations from your front-line employees. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. Business transformation begins with innovative customer experience strategy and insights. 0000008880 00000 n We help you connect your front end to your back end so all of your operations flow seamlessly. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Whether you are starting from scratch or have a plan in place, we will meet you where you are. Contact Center Automation Tools and Trends READ THE ARTICLE. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Options New. Custom built to solve your 0000194413 00000 n Operating Income was $48.7 Million or 7.4 Percent of Revenue. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
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