buyer says i sent wrong item

You must be new here, in this sub anything and everything is a scam ;). To get a refund from USPS, your eBay buyer can: Submit an e-form. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. You would want your copy to be short and engaging, informative but not stiff. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Anytime I can create with the Stardream line, I jump at the . They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). i think someone is trying to scam me like this to. on All such complaints from sellers are simply ignored, as profit takes precedence over reason. Seller deleted listing immediately after purchase? A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. It seems I have no time to inquire. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Strictly No RETURN NO EXCHANGE policy. What's the return address? I asked my boyfriend to print off the labels and post them while he was at work. on He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Read the feedback other have left for the person. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Never saw it in my life. People are getting desperate, violent and all kinds of other things lately. Press question mark to learn the rest of the keyboard shortcuts. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. The final resort is to submit a missing mail search. I dont understand why he thought that she wouldnt notice? They readily cooperate with law enforcement. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I sold 4 of the same items. He immediately cancels the order and requests a refund. I can't really remember what specific package I mailed it in. I had a customer contacted me that the item was damaged in transit. I also ask if you have me mixed up with another seller you've purchased from recently. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. It's tough dealing with customer service when they're all Filipinos who don't understand or care. I lost my appeal. Save the case number that the USPS gives you. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. You end up owning expensive packaging, without the desired product. I know they will get their refund, but should I inquire at all? If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! The buyer will pay with a fraudulent check. If you play nice, they will just tell you that it's too bad and part of business. But I would think it is more likely a customs thing. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . It was hard for me to believe that since it was a solid stainless steel item with no moving parts. So unfair. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. This time, I accidentally sent an ebay buyer the wrong item. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I will report this to the post master. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. 04:02 PM. Our app will file a claim in your stead, saving you time and a potential headache. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. What if the buyer is not trying to rip you off but simply made a mistake? You're not supposed to be liable for anything that happens to it after that. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. I responded to the return but Im really freaking out. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Good for you. Supervisor told me to hold up on Police report and wait for UPS to step in. Buyer contacts me today. This scam is a new twist on the offer of overpayment. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Its ok but I like the darker one you had in your listing. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Yup pretty much. The item I sent out was also tagged, this one is not. Same thing just happened to me and I was able to keep the earning. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Record any serial numbers or unique codes. They needed his phone number but I did not have it. Made sure we sent all images to amazon as it was within 30 days of purchase. This is what it takes to get ebay to appeal a return in your favor. Should I try to see if it was mixed up with another package? A little detective work might find the answer. I'm not sure where I stand on this now. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. They can claim the item was not received, claim a refund and make off with the expensive item. I have sent the item you ordered to the address on file with ebay. on The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Thanks for the reply. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. 05:49 AM. As per the returns policy you are within your rights to refuse it. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Or just take back the item. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. How do i handle this? I cant believe you won this. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Things like this happen. What would you do? At first, it might seem foolish to pass up a generous offer, but often its a trap. - edited If you find an item on eBay that you think is fraudulent, report the listing directly. Select Order Not as Described. Or is it possible it was mixed up with a different package? Im concerned this is a scam. Got my money back and a promise from eBay to better train their support staff -_-. Cookie Notice another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. 09-10-2020 The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. 05:05 PM. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. - edited I asked for a picture from the buyer and it was some plastic item. So eBay accepted the return. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. I will try to ask the questions? Here are some of the most common ways eBay sellers are scammed. If the package was mixed up, it would have happened there. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. For example, they may ask for cash, bank transfer, check, money order or even gift cards. on Omg I JUST heard that same story!!!! Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. The buyer pays quickly, and you send the item without concern. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. They offer some sort of limited-time discount in order to create a sense of urgency. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Ebay claimed that the item was in "different condition". FedEx. There are two occasions in the tracking updates that says it was rerouted due to processing error. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. In most cases, the refund takes 3 to 5 business days to process. 2. Update 2: So my next step was to file claim with UPS. I don't know what it actually takes for them to get banned. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. I have multiple people selling my exclusive product for less that I sell it for on Ebay. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Some are targeted at buyers, others at sellers. So Im hoping he doesnt return anything. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Example: The listing said "new," but the item was clearly used. PayPal Seller Protection exists to help sellers trade confidently on eBay. Both early political pieces. They have always just put new shipping labels over the original label on the unopened package. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. The status says the item was "Delivered to agent," so the item shows as delivered. That photo looks like your shipping label stuck on top of another shipping label. His failure to reply to me or send pictures until after Case was decided on his favor was strange. 26-05-2020 They may even provide photos of the broken item. Welcome to the Selling board! Offer to send him a return shipping label. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Could you explain a bit what steps you take when shipping? What can I do in this situation to avoid loosing $900 and the item as well? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Theres no possible way I sent the wrong item so hes trying to scam me. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. USPS. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). . Ebay found me not at fault and released my funds. Then gets mixed up on which item was wrong. 26-05-2020 I asked the buyer if the package he received was damaged or opened. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Its usually not a good idea to trade with accounts that have bad feedback. Loophole on eBay! Two moths ago, a parcel comes back. 'However once the seller has received the item back, eBay can then step in and review the . You can ask the customer to return the item, but he has no legal obligation to do so. Aamzon advised we can do what we want. So we repaired and return an annoyed customer but couldnt do anything about it. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. He sent photo of item receivedit is not the item i sent. I only sell local, mainly to avoid hassle. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. what is beyond infinity most expensive car ticket. The scammer will ask for the victims gift card number to use as payment. Go to usps site and fill out the mail fraud form. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. So eBay took the loss when they refunded me. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. . STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. You have to make them paying you off a better deal than the hassle you will continue causing for them. Remember that if an offer looks too good to be true, it probably is. All rights reserved. How were you able to call eBay? If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. A neighbor may have picked it up, so it is worth asking around before you contact USPS. In my experience, the wait times are usually short and they do call within the estimated time. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. As you sent it recorded delivery I am assuming it had some value to it. Tune into our last eBay for Business podcast episode of 2022! A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. did said person say they woud send you the motorcycle and the title and then you would have to pay? That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. From the "Reason for replacement" drop-down menu, select "wrong item was . They then go to Etsy and order the item from me at full price using a suspect credit card number. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item.

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