Explain your situation and why you wish to receive a refund. Help us improve this article with your feedback. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. But is StubHub legal? pic.twitter.com/onFRrGVh6S. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. | NY Call 1-(888)-364-3065 |NYC Health Dept. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. The answer is yes, StubHub is legal. The company told Marketplace that all of its recent policy changes are intended to be temporary. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Unfortunately, not all ticket sellers and venues are making it that easy. But StubHub simply cant afford to play the role of banker. The credits are valid through the end of 2022. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Now, the company is the subject of two class action lawsuits But why is insulin so expensive in the first place? If they are successful, the defendant pays the legal fees. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. The credits are valid through the end of 2022. Worth to consider! But another major sticking point in all of this is event postponements, an entirely separate category of cases. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices StubHub will offer refunds for canceled events but not postponed events. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Unless you want a refund)." SBNation.com. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Amid the coronavirus pandemic, StubHub changed its refund policy. He also eventually received his payment on the night of April 3. If you've purchased tickets, you'll . That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The event was canceled and turned into some online-only baloney. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois It had already been disbursed to the sellers. Events that were postponed or rescheduled won't be refunded, Fowlks said. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Prefer a cash refund instead? Select the ticket group you'd like to sell. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. 2875 Michelle Dr., Ste. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Cookie Settings/Do Not Sell My Personal Information. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. We will process the refund to your original payment method within 5 days. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Event Cancellation Protection . But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. StubHub updated their policy today. Did you find it helpful? Fax: 601.707.7913, 1 Timber Way Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Lindsay is the author of this solution article. As if the cancellation of sporting events and concerts wasnt enough. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Buyers turn to credit card disputes to recoup cash. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. 2023 Fortune Media IP Limited. Followhim on Twitter at @ProofHearsay. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. A StubHub official said Wednesday the company doesn't discuss active litigation. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. News provided by The Associated Press. Receive a full refund of your purchase 2. Avoid touching your eyes, nose and mouth with unwashed hands. Some have received refunds, StubHub said, "in jurisdictions where they are required. Your donation today powers the independent journalism that you rely on. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower According to Celebrity Access, the company furloughed 67 percent of its workforce last week. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). StubHub is offering the retroactive refunds now because the live events industry is opening back up. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub and several more of these. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Powered and implemented by Interactive Data Managed Solutions. If you have tickets, the first thing to do is decide what you want. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Learn about careers at Cox Media Group. Theres a lot happening in the world. If an event is rescheduled or postponed, your ticket will be good for the new date. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. This station is part of Cox Media Group Television. Overall, the website has very good customer service & refund policy. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Request to speak to a Vivid Seats agent. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy.
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